Frequently Asked Questions
Everything you need to know about our professional-grade gear.
How do I know which size to order?
Helly Hansen gear is designed for a technical fit. We recommend consulting our detailed Size Guide on each product page, which includes measurements for chest, waist, and sleeve length to ensure optimal performance.
What is the warranty policy on your technical outerwear?
We stand by our craftsmanship. All Helly Hansen products are covered by a limited warranty against defects in materials and workmanship for the practical lifetime of the product, typically up to 2 years for outerwear.
How should I wash my HELLY TECH® waterproof jacket?
To maintain the waterproof membrane, machine wash in lukewarm water with a technical detergent. Avoid fabric softeners and tumble dry on low heat to reactivate the Durable Water Repellency (DWR) treatment.
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Tracking information is provided via email once your order departs our warehouse.
How do I process a return or exchange?
If you are not satisfied with your purchase, you can return unworn items with tags attached within 30 days. Use our online portal to generate a prepaid return shipping label and drop the package at any authorized carrier location.
Do you offer professional discounts for ski instructors or sailors?
Yes, we offer a Helly Hansen Pro Program for certified professionals in the outdoor industry. You can apply through our dedicated Pro Portal with proof of certification to access specialized pricing.